Frequently Asked Questions

Your messages and questions are important to us, however as we receive  a lot of them daily, we’re not able to answer everyone quickly. The purpose of this page is thus to provide information to understand how to deal with GOTH-3Designs. So if you have questions, take some time to read the answers below:

Contact – I sent a message but didn’t get an answer, what’s going on?

We receive a lot of questions daily, whereas by mail, Facebook PM or else. Unfortunately it is not humanely possible to answer all of them quickly. Also, while each of your questions are important to us, priority is given to design work as there is a lot to deliver. We apologize for the inconvenience and thank you for your patience. Meanwhile, read this FAQ as your answer might already be there.

Now, please note that the best way of contact is a private message on our Facebook pageDo not hesitate to send reminder PM if you don’t get an answer.

Design – Will you create a specific/custom chassis for “this” saber

Yes, if it is a popular saber, a custom chassis will be eventually created, tested and released in the shop.

If the saber is no longer in production (previous runs), or if not sold as empty for DIYers, or just not a popular model, it is unlikely a custom chassis will be ever produced for it and the way to go is then to pick the  orresponding chassis module elements instead to build you own chassis (in the Mx sections).

Commissions – Do you take any custom design or saber commission?

No, we are currently not open for any custom designs or commissions. The work To Do list is already full of projects for at least a couple off years, and I am unfortunately not able to do custom requests anymore.

Sales – Do you have any sabers for sale?

We’re specialized in producing 3D designs, install instructions, … etc. So there is no saber in stock per se. However, it can happen from time to time that we sell unique sabers (usually announced in our Log Entries page). These saber are either #1 Proof of Concept for a particular chassis, that permits us to create the install instruction and demo, or misc saber built to fund another particular project.

Stay tuned to the Facebook page as everything is always announced there as well.

Install – What chassis would fit my saber? Is “that” chassis fit my saber?

We don’t know. We don’t have every single saber existing on the market and cannot know their size. That is why Modular Chassis have been created for a wide range of sizes and available on the Shapeways shop.

The best way to proceed then is too measure the internal structure of your saber and browse the corresponding Mx chassis section in the shop. Ex: you have an ID of 1.25″ (MHS from TCSS), the corresponding chassis would be 1.24″ OD (minus 0.01″ of the ID always).

Install – Do you have a specific chassis for the SaberForge, UltraSaber, VV… whatever model?

We do have specific chassis for particular sabers, but we just don’t have a specific/custom chassis for each saber out there (although the offer is constantly increasing).

Browse the various Cx sections off the shop (ex: C1 – Solo’s Hold, C2 – KR-Sabers, …). If you don’t find your saber model there, it has not been produced yet. You can measure said saber and find the corresponding chassis module in the Mx or G2 – All-In-One sections.

Note in the case of Vader’s Vault hilts: they are only sold already installed (complete sabers) and not for DIY, so we have no VV specific Chassis. However, some may look into upgrading these saber with a better chassis. Same as  before, first step would be to measure the hilt (ID and length) and check the Mx or C2 section to find the modules that could fit.
General rule: Chassis OD = Hilt ID -0.01″

Install – How do I install “this” specific/custom chassis into my saber?

Custom chassis from the Cx sections usually come in various parts, and with link to install instructions.

/!\ make sure to check the item descriptions (for the respective instructions link) before ordering.

Install – When will “this” chassis be released?

We simply don’t know. There are a lot of project going on and creating the best chassis and install solutions takes a lot of time. It is thus quite difficult to give an ETA for a particular chassis release. We will post progress in our index page regularly.

Stay tuned to the Facebook page, as all progress news, release, demo, …etc, are posted there regularly (and thanks for your patience and support always).

Shapeways – Can I change my order? When will it ship? …

Please note the GOTH-3Designs manages designs creation only, and Shapeways manages all production related topics. We thus don’t have access to your order and can’t do anything on it. Shapeways support will be your contact point or order related questions.

You will receive an email by Shapeways when you order, and you can also check the Order section under your Shapeways profile for details. An order can be canceled before it enters in production only.
If you forgot an item, no worries, you can purchase it in a new order and group the shipping with the previous one.

Shapeways – My chassis broke, what can I do?

Same as above, if your chassis broke for no reason (the plastic is strong and flexible, so it doesn’t break unless you really crush it), it is likely the print was defective and went unnoticed by post production checks. Please contact Please enable JavaScript for a reprint. This doesn’t cover any misuse during install or course.

Shapeways – I have received the wrong model, what can I do?

Sometimes production mistakes happen, but Shapeways has a great customer support. I you have received a wrong model (or damaged one), please contact Please enable JavaScript . They will replace it and sent it to you.

 

 

 

Loading...
Facebook Messenger for Wordpress